Dave Letts

Vice President
Raytheon Professional Services

David J. Letts is Vice President of Raytheon Professional Services LLC (RPS), a subsidiary of Raytheon Company. Delivering more than 7 million hours of custom training in 30 languages to learners in 100 countries each year, RPS is a global leader in learning services and outsourcing. RPS improves clients’ business performance by redesigning how they train their employees, customers and partners; implementing their new training design; and managing their training in long-term outsourcing engagements. Headquartered in Dallas, RPS has primary offices in Barcelona, Detroit, Frankfurt, London, Melbourne, Mexico City, Moscow and Shanghai.

A 30-year veteran of the HR and learning fields, Letts has led RPS since 2001, guiding efforts to design, implement and extend some of the largest, most innovative and most sophisticated training outsourcing engagements that today set the standard for the industry. In so doing, Letts has expanded RPS’ business model beyond its automotive core to other industries, including defense, pharmaceutical, financial services, heavy-duty construction, healthcare and utilities. Letts has also managed the training operations for Raytheon’s corporate university.

Letts began his career at Link Flight Simulation in the company’s HR operations and rose to HR vice president in 1995 when the company merged with Hughes Aircraft Company. He led the effort to integrate the HR practices and systems of the two companies, which together formed the world’s largest training simulation business, generating $700 million in annual sales. In 1995, Letts became a member of Raytheon leadership after Raytheon acquired Hughes Aircraft Company.

Letts’ expertise in strategic planning, client focus and operational excellence has been instrumental in making RPS a top-tier training outsourcing provider.

Under his leadership, RPS has experienced double-digit CAGR over 10 years, consistently generated a client satisfaction rating of above 95 percent and earned several awards for client programs from the ASTD, Bersin & Associates, Training Industry Inc., Brandon Hall, Frost & Sullivan, Chief Learning Officer and Workforce Management. Under Letts’ leadership, RPS has also been recognized as a leading training outsourcing provider by NelsonHall and, in 2011, was voted the number 1 learning BPO provider for the third consecutive year by HRO Today Magazine.

In 2003 and 2010, Letts received the Raytheon Chairman’s Award, which recognizes a select number of leaders who demonstrate Raytheon’s values and deliver exceptional results that contribute to customer satisfaction. In 2007, Letts was recognized by Training Industry, Inc. as one of the 20 most influential training professionals.

Letts earned his bachelor’s degree in psychology from Villanova University and a master’s degree in industrial psychology from Fairleigh Dickinson University.

Letts is a frequent panelist and speaker at industry conferences. He is also a qualified Raytheon Six Sigma™ Specialist and just celebrated his 40th anniversary with Raytheon.

The Learning Shift: Moving from a push to pull model

We all remember sitting at that familiar desk at school or university; probably set in neat and organized rows. Learning was not chaotic. Our job was to listen, take notes, ponder the content, and ask questions. Class was properly scheduled and the content was the same for all of us. Overall, it seemed to work...

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The Trends That Will Shape Learning & Development in 2016

Now that we've welcomed in the New Year, we're looking ahead at what we expect to be the influential trends in the L&D space during 2016. As both workforce preferences and learning become more digitally oriented, technology is still top of the tree when it comes to priorities for 2016. Let’s look at some of the...

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Applying Real-World Training to Create Real Skills

Building Apprenticeship Programs that Work The UK government has a long history of partnering with industry to establish apprenticeship programs to develop job skills within the workforce and help address unemployment. The country even holds a National Apprenticeship Week each year to celebrate apprenticeship programs and their positive impact on individuals, businesses and the economy....

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Upskilling for the 21st Century

At Raytheon Professional Services (RPS) we regularly see the significant impact vocational training has on building a more relevant and ready workforce. We even wrote a while back about how apprenticeships– one of the most effective forms of vocational training– can reduce unemployment. The same is true of upskilling, which is the practice of teaching...

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The Impact of Social and Mobile on Learning

Raytheon Professional Services’ (RPS) Vice President and General Manager, Dave Letts, shared some thoughts on the key learning trends to be expected in 2015 with HRO Magazine. In particular, he shares insight on how social and mobile are transforming corporate learning initiatives. Technology Fuels Learning Research from Morgan Stanley’s Internet Trends report cites that Americans...

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