The Business of Learning

Addressing Seismic Changes in the Healthcare Environment

Healthcare errors come with enormous costs. Every year in the United States:

  • Hospital Acquired Infections (HAI) cost $30.5 billion
  • Central Line-Associated Bloodstream Infections (CLABSI) in ICUs cause 20,000 fatalities
  • Adverse Drug Events (ADE) result in 770,000 injuries or deaths

Organizational waste is also a significant problem in healthcare. The annual cost of U.S. hospital administrative system inefficiencies has been estimated at an alarming $150 billion.

The pre-Affordable Care Act (ACA) reimbursement model somewhat masks these inefficiencies and eminent threats to patient safety, as providers are generally paid a fixed fee for services. The implementation of the ACA radically changes this paradigm. The new reimbursement system rewards quality over quantity, value over volume and patient satisfaction over patient throughput. How can provider systems prepare for this coming change and improve patient outcomes in the communities they serve?

A key element in tackling this substantial business model change is to creatively address the healthcare organizations’ unique training needs. Identifying and prioritizing those needs and choosing the ideal training blend are critical steps to long-term improvements in patient outcomes and system financial viability.

At Raytheon Professional Services (RPS), our extensive array of training and organizational effectiveness solutions will help:

  • Diagnose and analyze the current learning system,  and develop a road map that that leads to  a reduction in inefficiencies and improved effectiveness
  • Identify the root cause of a perceived deficiency, whether it is a systematic or knowledge-based issue
  • Track, manage and validate employee training compliance and certification on the back end
  • Develop training programs that achieve all the required compliance levels
  • Determine the impact of training within discrete populations at every organizational level

These impending changes in healthcare will require providers to do more with less. The key to successful adaptation lies in the healthcare workforce. Providers must be trained (and in some instances, “re-trained”) efficiently and effectively to provide high-quality care in cost-effective manners. In order to accomplish this substantial change, healthcare providers may need the assistance of external partners who have  helped organizations meet similar challenges.

Transformation in the face of big changes won’t be easy, but it is possible. When one of our large, multinational Fortune 100 clients faced global pressures to meet new competitors and market threats, we helped  them achieve  bottom line goals by, among other things, doubling the number of  workforce trained  while reducing training costs by 50 percent over five years.

Have you experienced something similar in your organization? Have you looked to partners with proven qualifications and experiences in different industries to solve your coming business model changes?

What obstacles impact your training initiatives? Please share your thoughts with us!

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