David J. Letts is Vice President of Raytheon Professional Services LLC (RPS), a subsidiary of Raytheon Company. Delivering more than 7 million hours of custom training in 30 languages to learners in 100 countries each year, RPS is a global leader in learning services and outsourcing. RPS improves clients’ business performance by redesigning how they train their employees, customers and partners; implementing their new training design; and managing their training in long-term outsourcing engagements. Headquartered in Dallas, RPS has primary offices in Barcelona, Detroit, Frankfurt, London, Melbourne, Mexico City, Moscow and Shanghai.
A 30-year veteran of the HR and learning fields, Letts has led RPS since 2001, guiding efforts to design, implement and extend some of the largest, most innovative and most sophisticated training outsourcing engagements that today set the standard for the industry. In so doing, Letts has expanded RPS’ business model beyond its automotive core to other industries, including defense, pharmaceutical, financial services, heavy-duty construction, healthcare and utilities. Letts has also managed the training operations for Raytheon’s corporate university.
Letts began his career at Link Flight Simulation in the company’s HR operations and rose to HR vice president in 1995 when the company merged with Hughes Aircraft Company. He led the effort to integrate the HR practices and systems of the two companies, which together formed the world’s largest training simulation business, generating $700 million in annual sales. In 1995, Letts became a member of Raytheon leadership after Raytheon acquired Hughes Aircraft Company.
Letts’ expertise in strategic planning, client focus and operational excellence has been instrumental in making RPS a top-tier training outsourcing provider.
Under his leadership, RPS has experienced double-digit CAGR over 10 years, consistently generated a client satisfaction rating of above 95 percent and earned several awards for client programs from the ASTD, Bersin & Associates, Training Industry Inc., Brandon Hall, Frost & Sullivan, Chief Learning Officer and Workforce Management. Under Letts’ leadership, RPS has also been recognized as a leading training outsourcing provider by NelsonHall and, in 2011, was voted the number 1 learning BPO provider for the third consecutive year by HRO Today Magazine.
In 2003 and 2010, Letts received the Raytheon Chairman’s Award, which recognizes a select number of leaders who demonstrate Raytheon’s values and deliver exceptional results that contribute to customer satisfaction. In 2007, Letts was recognized by Training Industry, Inc. as one of the 20 most influential training professionals.
Letts earned his bachelor’s degree in psychology from Villanova University and a master’s degree in industrial psychology from Fairleigh Dickinson University.
Letts is a frequent panelist and speaker at industry conferences. He is also a qualified Raytheon Six Sigma™ Specialist.