Posts by Russ O'Brien


Finding the Right Learning Blend for the Multigenerational Workforce

Workforce Development
|

There is a science to developing the right learning blend for your multigenerational workforce. An important part of the process includes avoiding the myths surrounding generational differences and their specific “learning styles.” Our experience tells us that while you can take those differences into consideration, a learner’s generation should not be the key driver when […]

Read the full article

Overcoming the Multigenerational Learning Gap

Workforce Development
|

I recently had the pleasure of participating in a CLO Media webinar with Charles Jenning, director of the 70:20:10 Forum and member of the Internet Time Alliance, and Joseph Johnson, chief of staff at Defense Acquisition University. We tackled several hot topics in learning and development and spoke at length about what it takes to […]

Read the full article

2013 Global Trends in TrainingPart 2: SMEs to the Rescue

Workforce Development
|

The concept of transferring knowledge from experts in a particular field to a new generation of workers is really the base upon which training programs are built. Subject matter experts – or ‘SMEs’, as they are known in the training industry – are in high-demand as they play a critical role in the development of […]

Read the full article

Did You Learn What You Needed to Know?

Workforce Development
|

There are all sorts of metrics and formulas to evaluate the success of training programs, but perhaps the most effective method is by asking one simple question: did you learn what you need to know in order to complete the job? For bottom line businesses such as automotive service departments where there are no areas […]

Read the full article

Certified has Become the Name of the Game in the Automotive Industry

Workforce Development
|

Manufacturers and car dealerships recognize the importance of the driver-technician relationship as it relates to the repeat buying of a brand. That’s why those who sell cars and trucks often go to great lengths to promote the competence of their service departments and technicians. Today, “certified” is the buzzword dealers use to convey excellence in […]

Read the full article

Training: The Key to Keeping Competitive Dealerships at Bay

Workforce Development
|

One of the more interesting aspects of going through the car buying process is how the sales people always want to tell you about the dealership’s great service department. Terms such as award winning, 5-star rating and state-of-the-art facilities are often thrown around to describe the level of service that you can expect when you […]

Read the full article