The Business of Learning

Consistency in the Mentoring Process

This week’s observation: A common challenge many companies are facing is ensuring consistency in the mentoring and coaching process from one employee to the next. Even with standardized materials, the experience and effectiveness of a mentoring program can vary based on the skill level and attitude of the mentor or coach providing the guidance. It is important for organizations to develop a standardized process to train their mentors and coaches, so that all involved follow a documented and consistent process. The employee receiving the mentoring needs to have a positive and productive experience so that they remain engaged with the organization, helping limit turnover.

Rachael Bourque is a manager at RPS, responsible for global market research, analyst relations and business development. She has spent the past 15 years in the professional services B2B market, developing strategies for sales and growth in solutions-driven environments. Rachael is a Qualified Raytheon Six Sigma™ specialist and is based in Dallas, Texas.

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