There is a revolution taking place in the learning industry today: a shift from web 2.0 to web 3.0, from PC to mobile smartphone and tablet, from “success presumed” to data-driven training. It’s a revolution that’s changing the way adult learners receive, engage with, and apply training to improve their individual performance, add value to their company, and fuel substantial improvements in customer satisfaction.
The results of using data and analytics to drive learning engagement and strengthen company performance cannot be overstated. By capturing and analyzing “big data,” companies unleash innovative best practices that drive employee behaviors and impact the bottom line through increased efficiency, effectiveness and productivity.
Imagine you’re an appliance manufacturer. Now grab the wheel of your company’s learning strategy and begin driving the use of data. First, identify pertinent data to capture in the diagnosis and repair of your appliance line: repair orders, employee performance, customer satisfaction, training costs, and, for example, time-to-competency. Next, analyze that data. What kinds of repairs are we performing? How well? What are the most frequent issues or revisits for the same issues? How frequently? On what equipment failures? How quickly are we training employees to repair customers’ appliances? Where are we training? Who are we training, and what are we training them on?
Third, listen to the data to identify flaws in your learning strategy. For example, you have one training facility that you fly everyone into–that drives up travel costs. You train employees on every appliance and every conceivable failure–that drives employee time to competency. Lastly, the volume of possible repairs for potential causes is staggering—and that drives repeat repair visits and parts costs.
Now, imagine revolutionizing your learning strategy with creative solutions: deploy a new blended curriculum emphasizing interactive PDF, video, web-based and virtual classroom over instructor-led training; target curriculum on only the leading causes of appliance failure; introduce smartphones and tablets to equip employees to access the right knowledge from the right resource at the right time to perform the right repair.
Reduced travel costs, decreased time to competency, reduced repair visits and parts costs. You’ve just driven your learning strategy to new heights using data and analytics. And you never even left the building.
We look forward to your comments and feedback on this topic, and will share related findings soon.