The Business of Learning

Implementing Training Without Interrupting Business

This week’s observation: A major concern among learning professionals is how best to implement new product and/or technology training programs without interrupting sales. This can be especially challenging when the implementation takes place across an organization with international branches, dealerships or franchises, often with multiple languages in play. While it is critical to offer training programs rooted in local language and customs, organizations must consider consistency of the message and methodology so that the training experience isn’t “lost in translation” while being deployed globally.

Rachael Bourque is a manager at RPS, responsible for global market research, analyst relations and business development. She has spent the past 15 years in the professional services B2B market, developing strategies for sales and growth in solutions-driven environments. Rachael is a Qualified Raytheon Six Sigma™ specialist and is based in Dallas, Texas.

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