This past week, on behalf of Raytheon Professional Services (RPS), I had the honor of hosting a webinar, in partnership with Training Industry, on the topic of training strategies that help minimize business risk. The webinar, titled, “Tomorrow’s Risk Today: Strategies for High Consequence Training,” was well attended by 200+ attendees. Participants gained insights into the following key areas of high consequence training:
- Sources of organizational risk in modern organizations
- Aligning training strategy for high risk tasks to corporate strategy
- Planning for high consequence training development, delivery and measurement
- How planning strategies can apply to any important training initiative
Before diving into the presentation, we polled attendees on where they saw the biggest risk posed to their organizations. 34 percent responded, “Loss of intellectual property/information.” This resonates with most organizations as they are seeing an increased risk in cybersecurity threats in today’s workplace. In addition, 47 percent of American adults saw their personally identifiable information compromised in 2014. This information underscores the fact that the definition of a “high consequence environment” doesn’t always mean a loss of life or limb situation. High consequence situations and environments exist more widely than most of us think, therefore more education is needed to prepare for, and address, the possible risks involved.
Our webinar presentation features our five-steps to developing a training strategy that prepares organizations to address modern-day risks and challenges:
Our audience had some thoughtful follow-up questions to the presentation. Some attendees wanted to learn how to best communicate the risk involved with jobs in high consequence environments.
Attendees were also interested in learning about performance-based objectives versus knowledge-based objectives. It’s important for leaders to remember that when it comes to the development of your employees or the impact on your customers, success should ultimately be measured by the quality of services or products provided and not as much about passing a test at the time of being trained.
We also addressed another hot topic when it comes to training: how stakeholders could better assess the ROI. We discussed the challenge of working in an environment where training is rarely aligned to business goals of our organizations. What’s important is to always take into consideration the liability and risks that our companies take on. Anything training professionals can do to understand these risks, and how we can protect the company, can directly correlate the ROI of training to business impact.
What is top of mind for you when it comes to the topic of high consequence training? You can tune into the recorded version of the webinar to see if your questions might be addressed, feel free to leave us a comment below, or reach out to us on LinkedIn.