As we kick off another exciting year at Raytheon Professional Services (RPS) we are focused on what will matter most to the training industry in the coming months. In order to determine some key areas of emphasis for 2015, we assessed market conditions, our customer needs, technology advancements and workforce demands. Here are five things that learning professionals should address in their planning efforts this year:
- Training for Disruption—even if you don’t consider your business to be in a high consequence field (one that has risk related to operating procedures, compliance requirements, or is regulation heavy) you need to train for disruptions that could significantly impact your business. As we have seen with recent cyber-attacks, and major healthcare and weather related events, training is a key element of preparedness and effectively managing any disruption, whether in a high consequence environment or not.
- Leveraging Data —by taking advantage of big data and available analytics companies can more effectively asses and understand performance strengths and weaknesses. Once you determine the data you want to analyze -for example, business or employee performance, customer satisfaction, training costs and time-to-competency– you can determine if you are implementing the right learning strategy to drive results. Armed with this data, you can now more effectively tie your training efforts to bottom line business goals.
- Increased Mobile Learning Solutions and More Security —with the growing need to support the demands of the mobile and/or remote workforce, training solutions and LMS services must be evaluated for security issues mobile learners face. Secure Software as a Service (SSaaS), secure mobile learning, and secure learning knowledge solutions will all be at the forefront of the mobile training and Bring Your Own device (BYOD) discussion this year.
- Custom Training Solutions—training needs are not ‘one size fits all’ and with myriad of training challenges to address, custom solutions are sometimes needed to bridge the gaps in training programs. In partnership with the U.S. Army and General Motors, we recently launched Shifting Gears, an Automotive Technician Training Program that trains eligible soldiers to become service technicians at GM dealerships. Participating soldiers gain technical and business skills needed to transition into new careers within an automotive dealership. As more and more organizations face hiring challenges due to technical skill shortages in the general labor pool, custom training solutions that address the spectrum of issues will become increasingly popular.
- Smart Workforce Development—named a top workforce development provider by TrainingIndustry.com, RPS understands the emphasis that needs to be placed on delivering innovative and engaging training solutions that address the growing skills gap in the general workforce. As we move into 2015 we see organizations focusing on being creative about matching skills and training to available employment opportunities. We expect to see workforce development efforts focused on pre-employment training, upskilling and competency-based training become key areas of interest.
What core training areas will your organization aim to improve on in 2015?