Each Friday, RPS highlights five popular news stories from the world of training professionals. Visit our blog each week to see which stories were trending amongst your industry peers.
Creating A Customer-Centric Company: Six Paths To Learning by Rob Markey
Creating a customer-centric company is tough in the best of circumstances. You have to rebuild your company’s culture, which means helping employees learn new ways of thinking and acting. You have to entrust frontline employees with the critical task of generating loyalty and enthusiasm among customers. And you have to teach employees the skills they need to achieve those results. How to foster so much learning? The best companies rely on at least six tools to encourage employees in changing their behavior and then to reinforce those changes.
Change Employees Habits Through Better Communication by Dina Vance
Through our workplace training, we often ask our employees change their habits. Essentially, we’re telling them, “What you’ve been doing has worked OK for you, but you now need to do it differently, and we’re asking you for a specific reason.” If you don’t explain why you’re asking employees to make a change and then tell them how to make the change, it’s likely your organization won’t see the changes you seek.
L&D is Fundamental for an Ethical Culture, IBE Says by Seun Robert-Edomi
L&D professionals need to be seen as a point of contact in helping to develop trust and an ethical culture within organisations. That’s according to the Institute of Business Ethics (IBE) who was looking at the behaviour and culture problems that are plaguing the finance sector. The last few years have seen many issues arise from the industry, with fraud, theft, mis-selling and money laundering all prominent. Furthermore, a recent IBE briefing revealed that 26 different ethic issues in all beset the finance sector.
ASTD Research Shows Learning Executives Confident and Focused on Greater Business Impact by ASTD Staff
Two recent research reports from ASTD show that learning executives are confident in the future of learning and development efforts, and that to achieve the greatest impact more effort is needed to align learning initiatives and goals to business outcomes. The LXCI and The Value of Learning research report show that while learning executives have confidence in the ability of learning initiatives to drive business results, more can be done to prove that effectiveness.
The Power of Counterintuitive Thinking in Leadership Development by Bob Sherwin
Developing exceptional leaders requires a counterintuitive strengths-based approach, because great leaders are differentiated by profound strengths and not the absence of weaknesses. The most effective development approach for most leaders is to build a few profound strengths that will help them stand out in competencies that matter. If successful, those they lead will focus on and appreciate their abilities and not their disabilities. The path to this strengths-based approach starts with leaders selecting the right competencies to develop, and that requires some important insights in three areas.