How to Find the Best Virtual Training Provider?


Given the realities we’re living today, many L&D organizations are looking for ways to deliver planned instructor-led training in a virtual environment. As a result, learning professionals are seeing an increase in emails from numerous companies, all claiming to offer the right Virtual Training (VT) solution. Some of these companies are platform providers; others content developers, as well as training outsourcing companies of every size. But which of these providers is right for you? Which can help your learning organization achieve its goals? And, which can help you do it quickly and effectively, while delivering the rich learning experience your learners have come to expect?

We’ve put together a list of criteria and considerations that you should keep top of mind as you explore your options. This list is based on our decades of experience delivering a wide range of training solutions globally – including virtual training designed to deliver real business results.

1. The Platform: Which One is Right for You

Your learning provider should have extensive experience utilizing best-in-class platforms. However, the best-case scenario is to find a provider that is platform agnostic, meaning you tell them your requirements and they will recommend the best platform to meet your business’s needs.

When looking at VCT platforms, there are several key considerations…

  • The delivery platform – does it recreate a classroom environment with interactions, breakout rooms, recording capability, discussions, hand raising, sharable white boards, etc.?
  • Storage of materials and media – what type of tools does the platform offer to upload and distribute handouts, media and exercises for breakout sessions?  It can be time consuming to set up the rooms, or the tools can be very easy, some as simple as refreshing the breakout room with a new session with the same materials. This sounds like a small item but can be a challenge for instructors and companies that lack administrative resources.
  • Security of the content – how does the platform and provider project your content? Will the system be approved by your IT Security team?
  • Experience utilizing and managing delivery platforms – does your learning provider have experience in integrating multiple platforms? Can they provide the right level of interactivity through the VCT platform incorporating gaming, eLearning, Microlearning and mobile?

2. The Design and Development of Engaging Virtual Content

Simply projecting instructor-led materials through a virtual platform is a recipe for disaster. Likewise recording a lecture and pushing the video out to the learners will not result in an effective investment. Ensuring the sessions have strong interaction is not easy for a training instructor with little to no experience delivering virtual learning. Research shows that if a virtual instructor is not creating, or prompting interactions every two minutes, the virtual attendees lose focus. We’ve all experienced virtual meetings where people begin multitasking and stop paying attention.

The learning provider should offer train-the-trainer or coaching sessions to help instructors develop highly effective virtual sessions. And the developers should be able to convert key segments of the learning content into engaging, interactive, and interest provoking modalities. Typically, when an L&D organization has successfully developed virtual classes, they add this modality into their blended learning solution. The current environment and the need for VCT will most likely result in a culture shift in the greater use of virtual learning.

3. Virtual Class Support Team

Just acquiring a virtual platform isn’t enough, you’ll need time to ramp up technical and administrative support for this learning modality. In today’s COVID-19 environment, you need to find a partner that can help you navigate through this new approach and create successful experiences from the start.

Often, companies don’t realize the level of support that is required for large, global sessions and having a live support person available in seconds can make the virtual experience much more successful.

Want to learn more  about the benefits of VCT? Read our Blog, How Virtual Classroom Training Delivers a Rich Learning Experience.

Reach Out to RPS

Raytheon Professional Services has an experienced support team that can provide the resources you need – from instructors to technical support teams and administrative support, to help desk teams.

Don’t have the right equipment to create a session? Don’t worry, RPS can recommend or provide exactly what is needed to pull off a professional looking studio experience. RPS will help convert your classroom materials quickly into highly interactive virtual sessions!

To learn how our training experts can help you address your organization’s virtual training needs, please contact us, our visit our website at

What experiences do you have in virtual training? Do you have best practices you’d like to share? Start a conversation in the comments below or connect with us on LinkedIn, or at @RaytheonRPS using hashtags, #learning, #training, #virtuallearning, and #onlinelearning.