Learner Engagement: Understanding individuals’ Needs

This is the third in a series of five blogs on achieving excellence in Training Administration and recognizing the pitfalls along the way. The first part of our series was about data.  In Part II, we looked at the role of technology. Part III focuses on ways to keep learners engaged.

Five ways that Training Administration can make or break your training:


Part III – Learner Engagement: Understanding individual’s Needs

Engaging Your Learners is about the fact that every individual learns differently. For example, one person can learn effectively through an online presentation, another gets by with the online presentation and a hard copy, while a third might need the online presentation, a hard copy and a real-time instructor either in an actual classroom or in a virtual setting. In today’s learning environment, it is expected that a wide variety of needs will be considered and resources allocated to address them.

Top notch training administration means knowing your learners’ individual needs. A one-size-fits-all approach will result in lower performance. You must respect learners’ time by providing exactly what they need, when they need it. This not only includes access to learning but also information about event venues, instructors and any relevant resources.


Oftentimes, learners and managers interact with training only because of a mandate by their organization to do so. When learners and managers engage more often, this fuels participation and, in turn, delivers higher class sizes, greater cost efficiency and improved certification levels across the workforce.

There are a number of ways to connect with learners to help them understand the value of the proposed learning, and when and how it is to be completed. Outbound consultancy calls, newsletters, social media, apps, marketing, personalized emails, and LMS engagement are some key ways to make the connection.