Overcoming L&D Challenges within the Technology & Telecommunications Sector


Raytheon Professional Services (RPS) recently sponsored the Towards Maturity IT Telecoms sector Benchmark group, hosted by Telefonica Digital. The event presented a valuable opportunity to share thought-leadership and to benefit from the collective knowledge of the senior L&D professionals present. Attendees shared current and future learning and development initiatives within their sector, and had the chance to address top concerns that their organizations face. Effective practices were discussed for overcoming these challenges based upon the benchmark evidence from those top learning organisations already demonstrating success from the latest Towards Maturity 2015 Industry Benchmark Report

The topics covered included:

  • How L&D in the technology & telecoms sectors compares to others
  • Innovation in leadership development
  • How to be ready to innovate in the technology & telecoms sectors
  • Case studies on global learning in disparate environments

After a successful day of discussion, here are a few key takeaways:

  • The top 5 barriers to the progress of learning and development programs are:
    • Cost
    • Lack of employee skills to manage their own learning
    • Unreliable IT and Infrastructure
    • Lack of L&D skills to implement
    • Reluctance of managers to encourage new ways of learning
  • Learning technologies on the rise include:
    • Immersive learning environments: learning situations that simulate realistic environments including game-based learning
    • Job aids: diagrams and worksheets that help employees remember instructions and procedures for tasks
    • Cloud-based content: convenient, on-demand access to a shared pool of resources on the internet
    • SharePoint-type services: enabling a secure location to organize, share, and access information from numerous devices
  • Factors to consider when establishing a learning ‘terrain’:
    • Identify priority actions
    • Recognise potential risks to implementation that need to be addressed
    • Clarify communication and engagement strategies
    • Stimulate an awareness of the fact that online learning isn’t boring eLearning courses via an LMS, staff are utilizing it all of the time

We enjoyed revealing the latest Towards Maturity benchmark study data findings with you and are excited to share both the results and our thought-leadership with you.

Did you attend our technology & telecoms network meeting in London? Share your thoughts and takeaways with us and connect on LinkedIn and Twitter.

By Pritesh Pancholi, Marketing and Communications Manager EMEA, Raytheon Professional Services