Each week Raytheon Professional Services (RPS) will highlight a trending issue with importance to the training industry. These observations are the product of ongoing conversations with customers, analysts and professionals within the business and training communities.
This week’s observation: When it comes to safety and compliance training, all companies know that prevention is the best medicine. Finding compelling motivation to build a robust process to train and track learner certifications can be difficult, however. This is especially true when it comes to evaluating the effectiveness of the training. A common concern we’ve seen is questions about whether an organization is training correctly within their respective industry; sometimes it may take an accident or federal investigation to force an organization to assess the true impact training has on business operations and outcomes.
Rachael Bourque is a manager at RPS, responsible for global market research, analyst relations and business development. She has spent the past 15 years in the professional services B2B market, developing strategies for sales and growth in solutions-driven environments. Rachael is a Qualified Raytheon Six Sigma™ specialist and is based in Dallas, Texas.