Smooth Transitions, Stopping Turnover

Last week, we began discussing the many motivations that drive a company to seek an external learning evsolutions partner. This week’s observation outlines more specific goals that often are the catalyst for an organization to change their approach to training. In today’s fast paced environments, many companies feel the pressure to increase the speed to proficiency of new or transitioning employees so they can swiftly deliver value to their organization and customers. This is the case in multiple markets, whether it is a nurse tending to patients, technicians performing repairs independently, or an office worker transitioning into management or a sales role. A company faces challenges with this goal when the need for speed to proficiency is multiplied by thousands of learners. Sometimes the catalyst for this goal can be global, with deployment needed in multiple languages. Affecting change at this level can be a daunting task, one that may seem implausible given the size of the L&D team many businesses have in place.  Another common catalyst is the need to reduce turnover rates. High turnover can be extremely costly for organizations – and while it may be the result of many elements not working well together – turnover can be an indication of inadequate knowledge transfer or professional development opportunities. Utilizing an external learning solutions provider can help an organization solve these issues by:

  • Providing a clearer picture of all spend with training/development vendors – to eliminate redundancies.
  • Creating strategic alignment of training to the overall business strategy, with supporting competency development plans that provide clear growth paths for employees.
  • Providing access to learning subject matter expertise in a variety of areas, such as instructional design or learning technology support, especially when an organization doesn’t have the talent in-house to manage certain training/development processes.

Rachael Bourque is a manager at RPS, responsible for global market research, analyst relations and business development. She has spent the past 15 years in the professional services B2B market, developing strategies for sales and growth in solutions-driven environments. Rachael is a Qualified Raytheon Six Sigma™ specialist and is based in Dallas, Texas.